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Who are we?

Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of colour, race or religion.

Established in 1984 in response to the widespread famine in Africa, Islamic Relief has grown to be a well-known and respected aid agency providing disaster relief and supporting the sustainable development of vulnerable communities in over 40 countries. Islamic Relief specialises in Education and training, Health and Nutrition, Water and sanitation, Income Generation, Orphans’ Support, Emergency Relief, and Disaster Preparedness.

Islamic Relief Worldwide is a member of the UK Disasters Emergency Committee (DEC) and is an implementing partner for DFID, ECHO, the World Food Programme, and UNHCR. Islamic Relief Australia (IRAUS) is a member of the Islamic Relief family, sharing a common vision, mission, and family identity, all of whom use the term “Islamic Relief” as part of their organisational name.

Islamic Relief Australia has an annual turnover of approximately $14 million and employs 15 staff and over 150 volunteers throughout Australia to support local and international emergency, welfare and development projects, as well as fundraising and advocacy work. Islamic Relief Australia is an active member of the Australian Council for International Development (ACFID) and adheres to the ACFID Code of Conduct which defines minimum standards of governance, management and accountability of development for non-government organisations (NGOs).

Who are we looking for?

The Orphan Sponsorship Officer is a vital supporter-facing role, providing an excellent level of service to Islamic Relief’s supporters in line with the standards set out in the Supporter Care framework. The job holder will play a key role in ensuring all communications with supporters are of the highest possible standard that enquiries are handled efficiently and promptly, maintaining accurate financial records and supporter records on the database, ensuring that information held is accurate, appropriate and up to date. This involves handling both general and orphans-related enquiries (in all formats), and the administration of IRAUS orphans one to one sponsorship program.

Key Responsibilities

• Responsible for Orphan Sponsorship administration, administering new sponsors, renewals, allocations and cancellations, sending programme notifications, and verifying payments.
• Responsible for ensuring that income data on Raisers Edge and Salesforce is accurate, updated and accessible.
• Handle all orphan-related enquiries across all platforms effectively and in a timely manner, including payment issues and donor concerns.
• Ensuring that records are kept in accordance with legal/statutory guidelines for financial audit requirements
• Help and assist the Programs’ Director proposals and quarterly reports and provide the Programs’ team with weekly updates, and reporting of ongoing issues and challenges.
• Maintain email, paper and electronic filing systems relating to all donation-related work including current and archived information.
• Effectively deal with complaints, ensure learning from complaints is taken on board, implement and develop processes for monitoring and report against IR’s centralised complaints procedure.

Skill Requirements

• Excellent verbal and written communication skills.
• Good levels of computer skills with experience of working with databases and competence in Microsoft Office applications such as Word, Excel, and PowerPoint.
• Ability to work unsupervised and a part of a team
• Ability to work in a methodical manner, with attention to detail
• Ability to plan, prioritise and deliver on tight timescales and work under pressure
• Ability to input data accurately and efficiently
• Strong empathy for the aims and work of Islamic Relief.

For more information, please refer to the attached Job Description

Only short-listed candidates will be contacted.

Applicants must have the right to work in Australia.

Islamic Relief is a child-safe organisation committed to the protection of the people we serve. Our recruitment and selection procedures are designed to ensure we only recruit people who are suitable and aligned with our standards on the safety of children and protection from sexual exploitation and abuse.

All appointments are subject to appropriate background checks and screening.

We promote diversity and equality in all our practices. Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.