Who are we?

Islamic Relief is an international relief and development agency striving to alleviate poverty and suffering around the world regardless of race, political affiliation, gender, or belief.

Established in 1984 in response to famine in Africa, Islamic Relief has grown into a respected aid agency providing disaster relief and supporting the sustainable development of vulnerable communities in over 40 countries.

Islamic Relief Australia (IRAUS) is part of the global Islamic Relief family. With an annual turnover of approximately $15 million, IRAUS employs around 19 staff and 150 volunteers nationally to deliver humanitarian, development, and welfare projects both locally and internationally.

IRAUS is an active member of the Australian Council for International Development (ACFID) and adheres to its Code of Conduct, ensuring high standards of governance, accountability, and transparency.

Who are we looking for?

This Support Services Officer role’s primary responsibility is to provide great donor support and serve as our principal support operator based in Brisbane, QLD.

This position focuses on delivering customer support to current and potential donors as well as handling donor administration. Fundraisers organise and manage campaigns and events to raise money and other donations for a cause. They ensure that campaigns are successful by researching potential donors and reviewing previous donors’ data.

They also assist the corporate services team in maintaining a positive work environment and providing administrative support to the executive team, reporting to the Supporter Services and Systems Manager and Programme Director.

Key Responsibilities

• Act as the main receptionist for the office, answering phone calls and emails, as well as performing general administrative tasks
• Providing excellent customer service to current and potential donors
• Handling all donor enquiries: walk-ins, telephone and email
• Handling donations and cash box as well as bank deposits.
• Donation Processing and CRM data entry accurately
• Maintain accurate database records and perform updates to donor profiles and donor acknowledgements.
• Working to high standards to ensure donor communication is delivered promptly and accurately.
• Arrange for fundraising campaigns or events and evaluate the success of previous events
• Train volunteers in fundraising procedures and practices
• Support the community engagement activities, such as events, stalls, and open days, as well as in relation to volunteers.
• Deliver excellent office admin support

Skill Requirements

• Any qualifications in administration, customer service, marketing, communications, community development or other relevant fields will be an advantage
• Minimum of 12 months of experience in customer/supporter services/relationship management role.
• Experience working with a relational database or other data management systems.
• Excellent time management and organisational skills
• Excellent written and verbal communication skills in English. Additional relevant language skills will be highly regarded.
• Cross-cultural communication skills and knowledge of Islamic faith values.
• Knowledge of best practice donor care and maintaining a donor-centric methodology to enhance donor satisfaction.
• Proven high level of customer service and relationship-building skills.
• Strong computer skills, including Microsoft Office and the ability to learn new database systems quickly.
• Previous experience with the Raisers Edge CRM will be an advantage.

For more information, please refer to the attached Job Description

Only short-listed candidates will be contacted.

Applicants must have the right to work in Australia.

Islamic Relief is a child-safe organisation committed to the protection of the people we serve. Our recruitment and selection procedures are designed to ensure we only recruit people who are suitable and aligned with our standards on the safety of children and protection from sexual exploitation and abuse.

All appointments are subject to appropriate background checks and screening.

We promote diversity and equality in all our practices. Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.