Supporter Services and Systems Manager

Islamic Relief Australia works within the Islamic Relief federation to deliver high-quality aid and development projects in line with our aims of alleviating suffering and ending poverty and inequality for all people around the world.

We are a non-proselytising, non-sectarian faith-based NGO. Our Islamic values of compassion, excellence, social justice, custodianship and sincerity inspire the work we do and informs our organisational culture.

We are a small, friendly and passionate team based in Auburn, Western Sydney with a fundraising and awareness-raising focus. We are proud to be an Australian NGO, and work to uphold the ACFID Code of Conduct and work within DFAT compliance requirements.

Islamic Relief is a child-safe organisation committed to the protection of the people we serve. Our recruitment and selection procedures are designed to ensure we only recruit people who are suitable and aligned with our standards on the safety of children and protection from sexual exploitation and abuse. All appointments are subject to appropriate background checks and screening.

Due to the growth of the organisation, the Fundraising and Community Relations (FCR) department is in need of a Supporter Services and Systems Manager.

A team leader who has great customer service experience and can ensure that donors are receiving excellent customer services as well as maintaining the integrity of data and information in all our supporter services systems. You will be overseeing all customer services provided to current and potential donors as well as ensuring that we meet all our compliance and ethical obligations.

You have a strong commitment to our Islamic values and are passionate about making a difference and easing suffering globally. You take a professional, friendly, and enthusiastic approach to your work.

Provide Leadership and management for the supporter services team.
Provide strategic direction, create an annual plan, and develop relevant procedures.
Deliver excellent donor services: Oversee the IRAUS supporter Journey from Acquisition, throughout the donor lifecycle and value over time.
Database and systems management, oversee the Raisers’ Edge CRM and its development and integrations with all relevant systems.
Fundraising, Moves Management and Prospecting Supporting the FCR Director, Fundraising Manager and key stakeholders in the development and implementation of the Prospecting and Moves Management systems for IRAUS to achieve its fundraising Goals and Objectives.

Graduate qualification in information technology, system administration, database administration, customer service or other relevant fields
Expert technical knowledge of CRMs
A minimum of 5 years experience in a similar role in the Not-for-Profit or social justice sector in Australia
Excellent time management and organisational skills i.e. ability to prioritise and plan work, set and achieve deadlines, establish and maintain monitoring systems etc.
Strong facilitation and networking skills to build and manage diverse internal and external relationships
Excellent written and verbal communication skills in English with the demonstrated ability to produce compelling and persuasive communications and “calls to action”. Additional relevant language skills will be highly regarded
Cross-cultural communication skills and knowledge of Islamic faith values and faith-inspired giving
Engaging interpersonal skills and an ability to provide effective staff/volunteer supervision and technical assistance and coaching support to a broad range of people from a variety of backgrounds and experiences
Excellent analysis and reporting abilities; ability to independently assess needs and develop creative solutions
Demonstrated ability to exercise sound judgement and initiative where procedures are not clearly defined
Islamic Relief (IR) promotes equality and meritocracy and seeks individuals who agree with the IR values together with our policy standards on Anti-Bribery, Child Protection and Code of Conduct. We will carry out screening checks and will take out references on your behalf if you are selected.

We promote diversity and equality in all our practices. Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.

Please note, we are only able to accept applications from candidates who are eligible to work in Australia.

For more information please refer to the attached Job Description.

Please note only short-listed candidates will be contacted.